Any requests for refunds to be made must be done so in writing via email to: info@brosea.co.uk giving full details of why a refund is being requested, how much and the original payment method and amount paid. We will then look at such requests and aim to respond within 5-7 working days. Any agreed refunds will be paid either in part or in full to the original card or bank that was used to make the payment for hire.
No refund will be given for misuse of property, improper use of guidelines or the absence of a complimentary item. Any lost days during hire by either fault of the equipment or due to delivery shall either be compensated by an extension of hire or by agreement of a partial refund. We will reserve the right not to make any refunds unless a collection and inspection of our equipment has been made first to determine who is at fault. Upon this inspection we will correspond with the hirer within 48 hours of collection and allow the hirer sufficient time to contest our decision.
Refunds shall not include a reimbursement of delivery charges where the hirer has used the Gazebo
No refunds shall be given where a fault has been reported late and led to BroSea Inc. Limited not being able to provide a remedy for the hirer to continue hire. This also includes where the hirer is not present during installation
